Rental Terms

Please be advised if you do not adhere to the Terms & Conditions regarding Driver Age, Payment, Driving Licences & history, Identification Required and Rental Payment Terms when collecting your vehicle our Cancellation Policy will be enforced.Vehicles images are examples only, specific models cannot be guaranteed.

Price
Rates include insurance (subject to the damage liability of the vehicle), VAT, breakdown cover & unlimited miles (unless otherwise stated)

Driver Age
All drivers must be aged between 21 and 75 inclusive. Drivers aged 21-24 may only rent vehicles up to Standard category, Economy and Short Wheel Base Vans. An additional daily charge of £10 (incl VAT) applies to drivers aged 21-24 and 70-75 inclusive.

Damage Liability
Insurance is subject to a damage liability which varies according to vehicle size.

Damage liability reduction (reducing the damage liability to £0 for cars and £250 for vans) is available at participating locations for an additional cost but is not available to drivers aged 21-24 or 70-75.

Reduction of damage liability from £500 to zero (cars only) £12 per day, 1 to 6 day hires £ 9 per day, 7 days or longer

Reduction of damage liability from £750 to zero (cars only) £22 per day, 1 to 6 day hires £18 per day, 7 days or longer

Reduction of damage liability from £1000 or more to zero Not available

Reduction of damage liability from £750 to £250 (vans only) £12 per day, 1 to 6 day hire £ 9 per day, 7 days or longer

Damage Liability for car groups Economy to Full Size is £500, all other groups are £750 except the Prestige 4 x 4, Luxury 4 x 4 and the Luxury Automatic Glass and tyre cover available on all vehicles £5 per day, 1 to 6 day hires £4 per day 7 days or longer

Damage liability waiver may be withdrawn at any time (for example, due to extreme weather conditions) at the discretion of Autoexpress

Fuel Policy
All vehicles are supplied with a full tank of fuel at the start of the hire. Customers may:-
  • purchase this tank of fuel at a discounted rate and return the vehicle empty, or
  • return the vehicle full at the end of the rental, or
  • return the vehicle part full and be charged for missing fuel at the end of the rental at the locally determined price.


Payment
Payment is required by credit card (Visa, Mastercard, American Express) or UK debit card (Switch, Solo, Maestro, Visa Electron, issued on UK banks only). Cash, cheque, and pre-paid credit cards are not accepted. Other people may pre pay for a rental but the credit or debit card presented at the start of the hire must always be in the name of the main driver. Other people paying for the rental at pick up (or additional rental charges in the event of a pre-payment) is not acceptable.


Overseas hires
Prices quoted are for use in mainland UK only. Additional charges and mileage restrictions will apply for overseas use.

Driving Licences & history
Anyone who will be driving the Autoexpress vehicle must present a valid driving licence with their current address (having a current address on your driving licence is a legal requirement), in person, at the time of collection. No copies of licences will be accepted.

IMPORTANT: On collection of vehicle, renter must produce: valid driving licence (both parts of UK licence) - we cannot accept an expired photocard

Drivers aged between 25-75 must have held a full driving licence for at least 12 months. Licence endorsements up to 9 points are accepted. If the driver has been banned from driving for a DD, DR or UT offence, or has been disqualified for 12 months or more, we will only rent 5 years or more after the return of the licence.

Drivers aged 21-24 must have held a licence for at least 24 months and be free of endorsements.

Drivers must be aged 30 to 75 to rent a luxury automatic or luxury 4x4.

Minibus rental is only available to renters holding category D1 on their licence.

Identification required if UK Resident
When collecting the vehicle, the Lead Driver must present
  • 2 forms of ID (passport and utilities bill - at least one confirming home address) plus
  • a credit or debit card in their own name (see above)
  • a valid driving licence (both parts of the new UK Licence are required)- we cannot accept an expired photocard
  • Additional drivers must present a valid driving licence (both parts of new UK Licence are required) - we cannot accept an expired photocard.
Minibuses may only be hired with a licence showing a D1 entitlement


Identification required if non UK Resident
When collecting the vehicle, the Lead Driver must present
  • passport plus
  • a credit card in their own name (please note non UK debit cards are not accepted)
  • a valid driving licence from country of residence (licence must show an English translation)
  • travel documentation
  • Additional drivers must also present a valid driving licence from country of residence (licence must show an English translation)
17 seat Minibuses may not be rented by non UK residents


Rental Payment Terms
When you book online you accept the conditions set out below:

Autoexpress will do its best to have the vehicle which is the subject of a confirmed reservation available on the day and at the time you have requested. If you decide to cancel your reservation or do not arrive to collect your reserved vehicle on the day and at the time you have reserved it, charges may be made and these are explained in these Rental terms.

Please read this carefully. If there is anything you do not understand or do not agree with, please ask any member of staff at Autoexpress.
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By booking online and accepting these Terms & Conditions you consent to Autoexpress applying charges to your credit or debit card account. Your initial rental charges are paid for at the time of booking. You will not be required to make the excess deposit payment or pay for any possible additional rental costs until you collect your vehicle. Autoexpress guarantees to have the vehicle you reserve or a higher classed vehicle available at the time and date you request.

When you collect your rental vehicle you will be required to present a credit or debit card, which will be charged as follows:-

a) payment by credit card - if you choose to pay by credit card (Mastercard, Visa, American Express) your card will be pre-authorised for the rental charges and any additional charges agreed to plus a further amount of £150. In the event that you have pre paid only any additional charges plus a further amount of £150 will be charged. When you return the vehicle at the end of the hire period, the total additional charges, including any charges for fuel, damage, etc will be calculated, and your card will then be charged for the final amount. At this point the pre-authorised amount will be released back to your credit card account. This may take up to 10 days, depending on your card issuing bank.

b) payment by debit card - if you choose to pay by debit card (Switch, Solo, Maestro, Visa Electron, issued on UK banks only) your card will be charged at the start of the hire for the rental charges and any additional charges agreed to plus the value of the damage liability waiver on the vehicle. In the event that you have pre paid only any additional charges plus the value of the damage liability waiver will be charged. Should you choose to accept a damage liability waiver reduction your card will be charged for the additional charges plus a further £150. When you return the vehicle at the end of the hire period, the total additional charges, including any charges for fuel, damage, etc will be calculated, and any overpayment will be credited to your card. Please note this process may take up to 5 working days


Payment by debit card is not allowed on Prestige or Luxury vehicles. Please note Autoexpress operate a CHIP and PIN facility only.

In the event that you return the vehicle earlier than the date originally specified on the voucher, no refund will be made.



If you wish to return the vehicle after the time originally specified, you should contact the branch to agree this. You will be charged for every day or part-day you have the vehicle after the original agreed date and time at the rate specified on the rental agreement when you collect the vehicle.



If you do not arrive to collect your vehicle at the time specified in the Reservation Confirmation, and you do not let Autoexpress know that you are cancelling your hire as above, the Autoexpress may charge your credit or debit card in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire.



Cancellations

Reservations made via Autoexpress web site are at special rates which reflect our Cancellation and No-show policies.

Reservations confirmed and pre-paid on-line
If you cancel your pre-paid reservation more than 7 days in advance of the rental start date, a full refund will be given. If you cancel your pre-paid reservation less than 7 days before the rental start date, a refund less an administration fee of £30 (or the rental cost if this is less) will be given. Please note if appropriate I.D., the necesssary payment/deposit is not produced at time of pick up or the Terms and Conditions are not adhered to in any way then the rental cannot proceed and the cancellation policy will be enforced. Cancellations CANNOT BE MADE ON THIS WEBSITE YOU NEED TO CALL 01268 415031.

.Reservations confirmed on line but paid on pick up
No charge will be made for cancellation of a reservation that has been confirmed on line for payment on pick up.

Reservations confirmed off line by the Autoexpress
You may cancel your reservation at any time up to 48 hours before the check-out time without charge. Cancellation should be made direct with Autoexpress (by telephone or email).

If you cancel after this time, Autoexpress may charge your credit card in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire.

If you do not arrive to collect your vehicle (no show):

Reservations confirmed and pre-paid on-line
Unless you have cancelled your reservation in accordance with the above terms, if you do not collect your vehicle at the time specified on the prepaid rental voucher, no refund will be made.

Autoexpress will, however, hold your rental vehicle available for you for 4 working hours after the time of the reservation.

Reservations confirmed on-line but paid on pick up
No charge will be made for failing to pick up your rental vehicle if you have not prepaid for your hire.

Reservations confirmed on-line or off-line by the Autoexpress

If you do not arrive to collect your vehicle at the time specified in the Reservation confirmation, and you do not let Autoexpress know that you are cancelling your hire as above, Autoexpress may charge your credit or debit card in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire.


Rental period
You will have the vehicle for the rental period shown in your Reservation Confirmation. If you do not bring the vehicle back on time, or if you do not contact us and get our agreement to an extension of your rental, you are breaking the conditions of this agreement. We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate specified on the rental agreement when you collect the vehicle.

Rental agreement
You will be asked to sign a Rental Agreement when you collect you hire vehicle and the terms of this agreement are as follows: